Absurd amount of character costumization

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Unless you're trying to minmax the hell out of your character, most of these aren't really difficult. As long as Intrepid makes the class gameplay itself fun, all the other stuff is just additional and semi-optional.

Race and class are a matter of preference (except for minmaxers obviously). Gear will be dictated by your passives and those passives would probably come from preference too, so half of your build builds itself.

We don't know whether enchanting is limited by gear type, nor do we know the extent of all the non-class augments. Both of those might be quite limited or just give small bonuses that add up at the end, but can still be just picked on preference w/o completely fucking up your character (they're also changeable iirc). And OE is just vertical boost, so not really a separate branch of customization.

And as for balancing, they already said that classes will be rps and the bigger scale will be balanced around parties and ideally "one of each archetype" composition. As for massive pvp, it's more about player tactics and strategies than pure gameplay balance. As long as the party balance works out, the massive pvp will follow suit.

All in all, I think the game will satisfy all the minmaxers with its variety, while most casuals will either don't care about it or just look up a guide (of which there'll be a ton, I'm sure). Also, don't forget about the possibility that the choices themselves might be really limited due to the difficulty of the required content or pvp around that content. So while the potential minmaxer from a strong guild will have a shitton of things to tinker with, a casual with a few hours a week of gameplay might only have the basic gear and barely any non-class augments because he didn't have the time to acquire them. And the class itself will take them a ton of time to fully augment, so there's that too.

Obviously all of this will have to be properly tested, but right now I don't quite share your concerns.

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I mean, if we were going off of what alpha1 showed us - literally everyone But I'd assume a class that doesn't have a high burst potential might lose out against a healer that's on the dpsey side of the possible builds.